Privacy policy
Effective Date: 01.03.2015
Last Updated: 01.03.2025
1. Introduction
Welcome to Resolva Clinic Ltd (“Clinic,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our clinic, use our website, or book consultations. This policy is fully compliant with UK naturopathic and nutritional therapy regulations.
2. Who We Are
Clinic Name: Resolva Clinic Ltd
Clinic Address: 251 Gray’s Inn Road, WC1X8QT, London, UK
Email: [email protected]
3. What Data We Collect
We may collect and process the following categories of personal data:
– Identity Data: Name, date of birth, gender
– Contact Data: Email address, phone number, mailing address
– Health Data: Medical history, symptoms, treatment plans, and consultation records (processed in line with nutritional therapy and naturopathic healthcare regulations in the UK)
– Technical Data: IP address, browser type, device information, location data
– Financial Data: Payment details (processed securely by third-party providers)
– Usage Data: How you interact with our website/services
– Marketing and Communications Data: Preferences for receiving updates from us
4. How We Collect Your Data
We collect data from you in the following ways:
– Direct interactions (e.g., when you book an appointment, fill out a health questionnaire, or consult with our practitioners)
– Automated tracking (e.g., cookies, analytics tools, log files)
– Third-party sources (e.g., referrals from other healthcare providers, insurance companies, laboratories, testing companies)
5. Legal Basis for Processing Data
Under UK GDPR, we process your data based on:
– Consent: You have given clear consent for us to process your health and personal data.
– Contractual Necessity: Processing is necessary to provide naturopathic and nutritional therapy care and fulfil our agreement with you.
– Legal Obligation: We are required to comply with healthcare regulations in the UK.
– Legitimate Interests: Processing is necessary for clinical record-keeping, appointment scheduling, and service improvements.
6. How We Use Your Data
We use your personal data for:
– Providing naturopathic and nutritional therapy consultations and treatments
– Maintaining health records and treatment history
– Communicating with you about appointments, treatments, and follow-ups
– Processing payments and managing clinic administration
– Sending health-related newsletters and promotional offers (with your consent)
– Complying with legal and regulatory obligations
7. Data Sharing & Third Parties
We may share your data with:
– Healthcare professionals involved in your treatment (only with your consent)
– Service providers (e.g., online booking systems, payment processors)
– Regulatory authorities if required by law (e.g., UK health and care regulators, Association of Naturopathic Practitioners, Naturopathic Nutrition Association, British Association for Nutrition and Lifestyle Medicine, Complementary and Natural Healthcare Council)
– Insurance providers for billing and reimbursement purposes (with your consent)
We do not sell or rent personal data to third parties.
8. Data Retention
We retain health records in accordance with UK healthcare regulations and medical Insurance provider Holistic Insurance (https://www.holisticinsurance.co.uk) typically for a minimum of 7 years (or longer for certain cases such as child treatment records). After this period of time inactive case files and all personal data, including contact details and shared medical records, are safely and completely destroyed. All digital correspondence is deleted.
9. Your Rights Under UK GDPR
You have the right to:
– Access your personal data
– Request corrections to inaccurate health records
– Request erasure of non-essential data (subject to legal requirements for medical records)
– Restrict processing of your data
– Object to direct marketing communications
– Data portability (request a copy of your medical records)
– Withdraw consent at any time
– Lodge a complaint with the UK Information Commissioner’s Office (ICO) ([www.ico.org.uk](https://www.ico.org.uk))
To exercise your rights, contact us at [email protected]
10. Cookies & Tracking Technologies
We use cookies on our website to enhance user experience and analyse site traffic. You can manage cookies via your browser settings.
11. Accept Cookies
By using our website, you consent to the use of cookies in accordance with this policy. If you do not wish to accept cookies, you can adjust your browser settings to decline them. Please note that disabling cookies may impact website functionality.
12. Data Security Measures
We implement strict security measures to protect your personal and health data, including:
– Encryption and secure medical record storage
– Access controls and authentication measures
– Compliance with UK healthcare data protection standards
Despite our efforts, no method of data transmission is 100% secure. Please take precautions when sharing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting updates on our website or informing you directly.
14. Contact Us
For any questions regarding this Privacy Policy, contact us at:
Email: [email protected]
Address: 251 Gray’s Inn Road, WC1X 8QT
Thank you for trusting Resolva Clinic Ltd with your data privacy and healthcare needs.